Privacy Policy

Effective Date: July 20, 2025

1. Scope of This Policy

We are committed to protecting your privacy and ensuring your personal information is handled safely, responsibly, and in compliance with current regulations in the United States. This Policy describes how Kiromart collects, uses, and protects your personal information when you access or use our website.

2. Personal Information We Collect

We may collect various types of information to improve our services and for marketing and analytical purposes.

2.1 Information you provide

When you create an account, sign up for emails, place an order, or contact us, you may provide the following information:

  • Your name
  • Email address
  • Phone number
  • Shipping address
  • Username and password
  • Payment information (note: We do not directly store payment information on our servers; all transactions are processed through the secure payment gateway PayPal)
  • Reviews, comments, and information you share when interacting with us

2.2 Automatically collected information

Certain information is automatically collected through technology when you visit our website, including:

  • IP address
  • Operating system
  • Browser type
  • Device type
  • Screen resolution
  • ISP (Internet Service Provider)
  • Time spent on each page
  • Products viewed or added to your cart
  • Links you clicked
  • Click actions

2.3 Information from other sources

In addition to the two main sources above, we may also collect information about you from third-party service partners, such as shipping companies for order status updates, and advertising platforms like Google Ads and Pinterest Ads. All of this information is aggregated by us to analyze, better understand our customers, and optimize the customer experience.

3. Purpose of Information Use

All collected information is used for legitimate purposes. Below are some of the purposes for which we use your information:

  • Fulfilling and managing orders
  • Providing customer service support and resolving complaints
  • Managing user accounts
  • Personalizing the customer's shopping experience at Kiromart by customizing content and suggesting suitable products
  • Improving our website and products, optimizing the website interface, and developing new products tailored to customer preferences
  • Preventing fraudulent activities and protecting our legitimate rights and assets
  • Using tools like Google Analytics to collect data, analyze customer behavior, and conduct market research to support business decisions
  • Optimizing marketing and advertising campaigns

4. Sharing Information with Third Parties

We only share your information with third parties in the following cases:

Sharing with Service Providers: Service providers include shipping companies, payment gateways, web analytics providers (Google Analytics), and advertising platforms (Google Ads, Pinterest Ads). The information we share with these parties is only used for specific purposes as authorized by us and these parties must comply with data confidentiality obligations.

When required by Law or Court Order: We may disclose your information to protect our rights, property, or the safety of others.

Business Transfers: Your information may be transferred as part of business assets in the event of a merger, acquisition, or sale of assets.

With Your Explicit Consent: Finally, we will only share your information with third parties for other purposes with your explicit consent. We commit to not selling your personal information to any third party for marketing purposes.

5. Cookies and Similar Tracking Technologies

5.1 Definition

Cookies are small text files stored on your device when you visit a website. They help the website remember information about your visit.

Pixel tags and web beacons are small code snippets embedded in websites or emails that help track user activity.

5.2 Purpose of Use

We use these technologies to provide essential functionalities such as keeping you logged into your account and remembering items in your shopping cart.

Through analytics tools like Google Analytics, we collect data on how users interact with the website (number of visitors, pages viewed, time spent on pages, most viewed pages) to analyze and improve our website.

We use the collected data to display relevant product advertisements on other platforms you may visit.

5.3 Managing Cookies

You can control, refuse, or delete cookies through your browser settings. However, disabling cookies may affect certain parts of the website's functionality.

6. Measures to Protect Your Information

We employ appropriate technical and organizational security measures to protect your personal information from unauthorized access or use. Please note that no method of transmission over the Internet or electronic storage is completely secure. Some measures we implement include:

No direct storage of payment information: Credit/debit card information is not stored directly on our servers but is processed by the secure payment gateway PayPal and complies with PCI DSS.

We limit access to your personal information to only those employees and partners who need it to perform their work.

All sensitive information and payment transactions are processed through an SSL encryption system, ensuring data is protected during transmission.

7. Your Data Rights

You have certain rights regarding your personal information. To exercise any of these rights, please contact us via email at [email protected]. Before processing your request, we may require identity verification to ensure the security of your data.

  • You have the right to know what information we collect about you and for what purposes.
  • You can request us to correct or update your personal information.
  • You can request us to delete your personal information, unless there is a valid legal reason to retain it.
  • You will not be discriminated against (e.g., denied goods, charged different prices) for exercising your privacy rights.

8. Our Policy on Children's Privacy

We comply with the Children's Online Privacy Protection Act (COPPA). Therefore, our website does not knowingly collect personal information from children under 13 years of age. Please contact us immediately if you (as a parent or guardian) believe your child has provided personal information to us. We will investigate and remove the information from the system.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us via email at [email protected].

Important Note: We may change or update this Privacy Policy to reflect changes in our information collection practices. We will notify you of significant changes by clear notice on our website or by sending an email to your registered address. Any changes or updates will be effective immediately upon being posted on the website.